1. Introduction and General Terms

Our Privacy and Cookies Policy relates to our use of any personal information we collect from you via our platforms including:

  • ONTOO online portal and media player
  • social media;
  • mobile apps;

It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

We sometimes need to collect information about you in order for us to provide you with our full range of services.

This Privacy and Cookies Policy explains the following:

  • what information ONTOO may collect about you;
  • how ONTOO will use information we collect about you;
  • when ONTOO may use your details to contact you;
  • whether ONTOO will disclose your details to anyone else;
  • your choices regarding the personal information you provide to us;
  • the use of cookies on ONTOO websites and how you can reject cookies.

We are legally obliged to use any personal information you provide to us, in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy and Cookies Policy as the "data protection laws").

If you have any concerns that your ONTOO account could have been compromised e.g. someone could have discovered your password, please get in touch straight away.

ONTOO websites contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

2. Who is ONTOO?

ONTOO is a Manchester based streaming platform focused on reflecting the image, culture and identity of the city through its productions and video content. We love to promote and celebrate all things Mancunian.

We provide original content and well as a platform for other creative film and video makers to show their content.

Our online services

ONTOO portal, (ontoo.uk)

3. What information will ONTOO collect about me?

When you sign up to ONTOO portal online by creating an account we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, as well as information collected about your use of ONTOO services (such as what you read or watch on ONTOO Online and items you have “added” when signed in to your ONTOO account).

In order to personalise our services, we may ask your permission to review third party data about you, for example, your Twitter or Facebook feeds. ONTOO online portal enable you to sign-in via a third party service, such as Facebook. If you choose to sign-in via a third party app, you will be presented with a dialog box which will ask your permission to allow ONTOO to access your personal information (e.g. your full name, date of birth, email address and any other information you have made publicly accessible). We will only retain information that is required by ONTOO online portal service.

ONTOO collects information about how you use ONTOO websites or other ONTOO content online, and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses. For more information, please see section 15 of this policy, on ONTOO’s use of cookies and similar technologies.

4. How will ONTOO use the information it collects about me?

ONTOO will use your personal information for a number of purposes including the following:

  • to provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;
  • to provide you with a rich and personalised user experience;
  • for "service administration purposes", which means that ONTOO may contact you for reasons related to the service, activity or online content you have signed up for, as set out in section 5 below (e.g. to provide you with password reminders, to notify you that a particular service, activity or online content has been suspended for maintenance, to notify you of updates to our Privacy and Cookies Policy or Terms of Use, to let you know if your ONTOO account has become dormant and to ask if you would like to use it again before we close it);
  • where we provide personalised services, we may analyse the information you supply, as well as your activity on our (and other) services, so that we can offer a more relevant, tailored service. For instance, we could use your viewing history on ONTOO Player to provide personalised recommendations. If you are signed-in or subscribed to email newsletters, you will receive a personalised service. If you don’t want to receive these services you can unsubscribe from email newsletters, or disable personalisation. Please visit Your Account in Using ONTOO to find out more;
  • we may also show you relevant advertising on third party sites, as set out in section 7;
  • to contact you about a submission you have made, including any content you provide. For additional information, please see the Terms of Use;
  • to use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different locations.
  • for analysis and research purposes so that we may improve the services offered by ONTOO;
  • we may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes;

Where ONTOO proposes using your personal information for any other uses we will ensure that we notify you first. Please see section 18 below for details.

5. Your ONTOO Account

If you have registered for an ONTOO account this will also allow you to login to ONTOO website. Your ONTOO account will always be covered by the policies of this website.

6. When will ONTOO contact me?

ONTOO may contact you:

  • in relation to any service, activity or online content you have signed up for in order to ensure that ONTOO can deliver the services to you, e.g. to verify your email when you sign up for a ONTOO account, or to help you reset your password or to check if you still want to use the service (if your account is dormant);
  • in relation to any correspondence we receive from you or any comment or complaint you make about ONTOO products or services;
  • in relation to any personalised services you are using;
  • in relation to any contribution you have submitted to ONTOO, e.g. on ONTOO message boards or via text or voicemail message;
  • to invite you to participate in surveys about ONTOO services (participation is always voluntary);
  • to update you on any material changes to ONTOO’s policies and practices; and
  • for marketing purposes, as set out in section 7.

We will never contact you to ask for your ONTOO account password, or other login information. Please be cautious if you receive any emails or calls from people asking for this information and claiming to be from ONTOO.

7. Will I be contacted for marketing purposes?

ONTOO will only send you marketing emails or contact you on ONTOO platforms where you have agreed to this. We may personalise the message content based upon any information you have provided to us and your use of ONTOO platforms.

We may use information which we hold about you to show you relevant advertising on third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter). This could involve showing you an advertising message where we know you have a ONTOO account and have used ONTOO products and services. If you don’t want to be shown targeted advertising messages from ONTOO, some third party sites allow you to request not to see messages from specific advertisers on that site in future. If you want to stop all personalised services from ONTOO, including targeted advertising messages on third party sites you can visit Your Account in Using ONTOO and disable personalisation there.

8. Will ONTOO share my personal information with anyone else?

We will keep your information within ONTOO except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons) or as described in this section and section 9.

Generally, we will use your information within ONTOO and will only share it outside ONTOO where you have requested it or given your consent. However, we may share with third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter) some data, with appropriate security measures, to show you relevant advertising on third party sites, as set out in section 7.

9. Offensive or inappropriate content on ONTOO websites

If you post or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on or to ONTOO websites or otherwise engage in any disruptive behaviour on any ONTOO service, ONTOO may remove such content.

Where ONTOO reasonably believes that you are or may be in breach of any applicable laws, for example on hate speech, ONTOO may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. ONTOO would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.

10. What if I am a user aged under 18?

If you are aged 18 or under, please get your parent/guardian's permission before you provide any personal information to ONTOO.

If you are under 18 and want to register for a ONTOO account then you will need to provide your date of birth to make sure you can use the parts of ONTOO Online that are meant for you and for younger visitors. If you are under 13 then we will need consent from your parent/guardian before you can use some of our service please email admin@ontoo.uk

11. How long will ONTOO keep my information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with ONTOO. If you delete your ONTOO account then your personal information is deleted immediately, and the remaining information is anonymised for analytical purposes. For further information about deleting your ONTOO account, please see section 12 below.

If you have not used your ONTOO account in the last year then your account may be classed as dormant or may be deleted in line with this privacy policy. We will email to remind you before deletion so please check your inbox regularly to see if we have sent you any emails about this. If you have made a purchase on ONTOO Store then your account will be considered to be active because it is required to continue to access that content

12. Can I delete my data?

You can always delete your ONTOO account. Find out how to delete your account.

As explained in section 11 above, deleting your ONTOO account will erase any personal information in your account that we have about you and it will mean any data we hold about how you have used ONTOO will be made anonymous.

Deleting your ONTOO account will not delete the data you shared with ONTOO for reasons that are not connected with your ONTOO account. For example, if you apply for ONTOO Shows, Tours & Take Part, we will keep your data so that we can manage that service and tell you about future shows you might like (if you have asked to be kept updated).

Important: if you delete your ONTOO account then you will be unable to access any ONTOO Store account that is associated with it, as they share the same technology. So you may lose anything you have bought with your ONTOO Store account.

13. Can I find out what personal information ONTOO holds about me?

Under the Data Protection Act you have the right to request a copy of the personal information ONTOO holds about you and to have any inaccuracies corrected. Please address requests and questions about this or any other question about this Privacy and Cookies Policy to (Email: admin@ontoo.uk).

14. What if I am accessing ONTOO websites outside the UK?

ONTOO website is published in the UK by ONTOO as ontoo.uk.

15. Web browser cookies

a) What is a Cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a "device") web browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your web browser if your browser's preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on ONTOO website. However, you can change your cookies settings at any time (See section 11c).

On ONTOO websites, cookies record information about your online preferences and allow us to tailor our websites to your interests.

During the course of any visit to the ONTOO website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

b) How does ONTOO use cookies?

Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. It also helps us recognise when you are signed in to your ONTOO account and to provide a more personalised experience.  
c) ONTOO cookies and how to reject cookies

You can change your browser’s settings so it’ll tell you when cookies get sent to it. Or it can refuse cookies altogether. Check the Help section in your browser for more info. It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of ONTOO services, and we might not be able to provide some features you have previously chosen to receive.

d) Other information collected from web browsers

Your web browser may also provide ONTOO with information about your device, such as an IP address and details about the browser that you are using. It may be possible for you to choose to provide ONTOO with access to your device’s location through the web-browser. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to ONTOO Online and this may be captured by performance cookies.

If you have any concerns about the way that we use cookies or respect your settings, then please contact us at (Email: admin@ontoo.uk)

16. Do Not Track (DNT) browser setting

DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. This website does not currently respond to DNT requests.

17. Apps, Devices and TVs

When you download or use ONTOO apps on your mobile device or TV, information may be accessed from or stored to your device. Most often this is used in a similar way to a web browser cookie, such as by enabling the app to ‘remember’ you or provide you with the content you have requested.

Your web browser or device may also provide ONTOO with information about your device, such as a device identifier or IP address. Device identifiers may be collected automatically, such as the device ID, IP address, MAC address, IMEI number and app ID (a unique identifier relating to the particular copy of the app you are running).

If you have any concerns about the information which might be accessed from or stored on your device by ONTOO, you may wish to only access ONTOO content through a web browser and review your web browser settings. See section 11(c).

18. Changes to ONTOO's Privacy and Cookies Policy

This Privacy and Cookies Policy may be updated from time to time so you may wish to check it each time you submit personal information to ONTOO. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use ONTOO websites to submit personal information to ONTOO. You can also delete your ONTOO account at any time – please see section 12 for details. If material changes are made to the Privacy and Cookies Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

19. Contacting ONTOO about this Privacy and Cookies Policy

If you have any questions or comments about this Privacy and Cookies Policy please contact: (Email: admin@ontoo.uk)